FAQ

Why is the meal frozen?

Our noodle soups are frozen to maintain optimum freshness. In our beef noodle soup, we can preserve the meat’s tender texture by freezing and vacuum packing the meat separately, while preventing freezer burn. Our frozen product gives you the convenience of making a delightful meal in 5 minutes whenever you want. For the best experience, please enjoy this meal within 6 months of purchasing.

What is the return policy?

Because we are selling perishable items, we do not accept returns. However, if you are unsatisfied with your order, please contact us within 7 days of receiving your order at info@mumumeals.com with any questions or concerns. We are always ready to help.

Do you ship outside of California?

We do local deliveries in the San Francisco Bay Area and Los Angeles / Orange County, and we ship to California, Nevada, Oregon, Utah, and Washington. Orders are packed with insulation and dry ice to preserve the product's optimal quality. Sign up to know when we begin shipping to your area.

When can I expect my order?

San Francisco Bay Area and Los Angeles / Orange County:

Your order will be shipped or delivered within 5-7 business days. You will receive a text when your order is en route and another text when it has been delivered.

West Coast:

You can expect your order to be shipped via UPS within 5 business days of your order.

*We pack our shipments with dry ice, so please be careful when opening your package — please do not touch the ice without gloves.*