Where do you ship?
We do nationwide shipping for all non-frozen items.
For our noodle soups, we do local deliveries in the San Francisco Bay Area, and we ship throughout California, Nevada, Oregon, Utah, and Washington. Noodle soup orders are packed with insulation and dry ice to preserve the product's optimal quality. Sign up to know when we begin shipping to your area.
When can I expect my order?
San Francisco Bay Area:
If you live within the San Francisco Bay Area, we will deliver your order 5 to 8 business days after your order is placed. You will receive a text when the driver is on the way and another text after the order has been delivered.
You can expect your order to be shipped via UPS or USPS within 5 business days of your order.
*We pack our noodle soup shipments with dry ice, so please be careful when opening your package — please do not touch the ice without gloves.*
Why are the noodle soups frozen?
Our noodle soups are frozen to maintain optimum freshness. In our beef noodle soup, we can preserve the meat’s tender texture by freezing and vacuum packing the meat separately, while preventing freezer burn. Our frozen product gives you the convenience of making a delightful meal in 5 minutes whenever you want. For the best experience, please enjoy this meal within 6 months of purchasing
What is the return policy?
Because we are selling perishable items, we do not accept returns. However, if you are unsatisfied with your order, please contact us within 7 days of receiving your order at email@example.com with any questions or concerns. We are always ready to help.